Utilities Administrator

Our award-winning client are leaders in their industry, with an enviable reputation. As a Utilities Administrator, you will provide administrative support to the Utilities Manager and wider business in the effective and timely management of the utilities services.
Monday-Friday 9am-5pm.
Salary: £22,000 per year
The Utilities Administrator will ensure the utilities administration is managed efficiently and accurately and deliver excellent customer services in all areas, both internal and external.
Benefits include free city centre parking, performance reviews and rewards, plus an exceptional modern, open-plan office working environment.
To apply for the Utilities Administrator role, it is essential that you have previous phone-based customer service experience and administrative skills.
Objectives of the role:

To provide administrative support to the Utilities Manager and wider business in the effective and timely management of utilities services.
Ensuring the utilities administration is managed efficiently and accurately.
Deliver excellent customer service to all areas both internal and external.
This role is office based but may involve some occasional travel to suppliers and field-based colleagues as required.
Liaising with Business Development Managers, Brokers and external 3rd parties to ensure  changes are managed through to completion.
Maintenance of an internal utilities database ensuring all invoices are accurate before being passed to finance for processing and payment.
Any discrepancies or queries are raised to the relevant party and managed through to accurate completion.
Manage 3rd party customer portals.
Assist in resolving customer and supplier queries.
Manage incoming post/emails/phone calls and general correspondence.

Skills and experience:

Great organisational skills and ability to prioritise and work to tight timescales.
Previous administration experience is essential.
Accuracy and attention to detail is critical to this role.
Excellent communication and interpersonal skills, (written and verbal).
Ability to build strong relationships across internal departments.
Enthusiastic and self-motivated individual.
Computer literate; Excel, Word and Outlook including Inbox management.
Pro-active and results driven.
Strong customer service instincts and an ability to consider affected stakeholders and support them as needed.
Ambitious, confident and a quick learner.

KEYWORDS: customer service, administration, queries, database