Retentions Specialist

Retentions Specialist
£26,000pa
Wrexham – Monday to Friday

Our client is a market leader in their sector who span the entirety of the Northwest and West Midlands. The work environment and benefits include modern air conditioned office setting, easily commutable from surrounding areas, on site free company car parking, dress down Friday, office hours of work – no weekends, growth opportunities, cycle to work scheme, tech scheme and regular social events.
They are looking for a Retentions Specialist to join their team. The successful Retentions Specialist will liaise with customers to resolve any complaints and disputes to find suitable solutions in a timely manner.
– Handling inbound calls from customers with account queries.
– Ability to problem solve and make decisions independently.
– Ability to work both individually and as part of a team. Collaborate with internal teams to ensure seamless delivery of services to customers.
– Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries.
– Ability to manage a very busy workload through an internal CRM system.
– Discuss contract matters using negotiation skills to retain our clients valued customers.

The successful candidate will have recent experience in a similar role, finding solutions, and working in a fast-paced busy environment with strong negotiation, problem solving and customer service skills. Excellent communication, inter-personal and IT skills are a must with an ability to organise and prioritise workloads to meet deadlines.

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.