Customer Service and Sales Advisor (6-9 months)

An opportunity to join an expanding and progressive company as a Customer Service and Sales Advisor (6-9 months) in a fast-paced and varied environment.
£21,500 pro rata
Monday to Friday, day shift
Benefits include free parking, pension scheme, private medical cover, retail offers and discounts, performance reviews, discretionary bonus. You will be within a modern, open-plan office with a collaborative and supportive working environment.
Customer Service and Sales Advisors communicate regularly with clients primarily by telephone but also via digital media, handling queries, taking and processing orders whilst up-selling, cross selling and assisting with compliance. Building strong working relationships with clients via a culture of outstanding customer service is at the heart of the role.
Key Responsibilities

To call and maintain a diary of customers to call each week and process their orders.
To sell key brands to ensure each of the customers has the best product range available
To drive engagement with the online ordering platform and support customers in using it efficiently.
Efficiently handle incoming calls and digital communications from customers and internal colleagues including members of the field team, the distribution company and other suppliers.
Provide a friendly, professional and supportive front line contact service.
Manage important tasks which form part of the supply service, some of which require time critical action e.g. order/line failures, picking failures, EDI rejections, nil order escalation, free of charge stock management, processing transfer orders, reporting faulty stock (Tag Returns) etc.

Skills and Experience

Always demonstrates professionalism.
Ability to multitask skills.
Positive in all situations, even under the most testing circumstances.
Excellent time keeping.
An effective communicator who has the respect of their colleagues.
Proactive – looking at opportunities to support in advance.
Polite and confident telephone manner. Treating others as you would wish to be treated.
Willing to go the extra mile for customers, colleagues and their team.
Resourceful – having a ‘can do’ attitude to think around problems to find a solution.
Tenacious – to see things through to completion.
Must have experience using Excel.