- Salary: £21,800 + overtime
- Location: Wrexham
- Contract: Permanent
The Customer Service Advisor will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience.
You will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; private medical insurance and life assurance; staff canteen and free on-site parking;
The purpose of the role is to provide first class customer service to loyal and valued customers, through proactive calls, input of orders and answering technical queries should they arise.
Working hours are Monday to Friday 8.45am-5.15pm or 9am – 5.30pm with 1 in 6 Saturdays paid at overtime.
To ensure KPI for incoming calls is reached
Proactively manage the account, ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers
Liaising with Section Leader to ensure that any complaints are dealt with effectively and in a timely manner
To answer technical questions relating to products
Communicate product/service/promotions prior to launch
Ensure that all orders are input on the same day as received
Through proactive retention calls to actively encourage non-active customers/potential customers to return
Proactively keep up to date with both the company and competitors’ product and service offer
To provide support with data entry of orders
Excellent telephone manner
Experience of dealing with customers
Experience of problem solving
Computer skills, able to pick up new systems quickly
Excellent written and oral communication skills
Strong organisational ability
Focused, self-motivated and pro-active
Willingness to go “the extra mile and to learn new skills
KEYWORDS: customer service, products, offers, account management, complaints, orders
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are acting on behalf of the client as an Employment agency in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.