Customer Service

Customer Service Advisor


  • Salary: £9.99 per hour
  • Location: Chester, North West
  • Contract: Temporary

The company are one of the UK’s strongest brands, with an instantly recognisable name and a reputation to match. Based on the Chester Business Park, the company provides free parking, a subsidised restaurant, an onsite gym and good public transport links. The Customer Service Advisor will be taking calls from customers with queries, issues, complaints etc. You will be providing a first-class service to customers, discussing their situation to find a solution. All calls will be inbound as customers will be approaching you for guidance and to seek solutions. The Customer Service Advisor will have a comprehensive training programme and ongoing support to achieve your results and targets.
 To apply for the Customer Service Advisor role, you should have previous customer service experience, ideally phone based however this is not required. More importantly, you should have exceptional communication skills, the ability to build relationships with customers and an analytical approach to getting the best possible outcome. To apply for the Customer Service Advisor role, you should be able to provide 5 years’ employment/education references and be able to pass a credit and criminal record checks. The hours of work include weekends and evenings on a shift basis. The contract is from the 21st of October to 31st of March 2020 and can be extended.
Key Responsibilities:

Maintain and update relevant customer account details using appropriate systems
Setting up of new customer accounts and associated security identification
Promotion of products relevant to customer need and within regulation
Gaining authorisation at appropriate points
Identify and resolve customer queries first time, escalating and progressing where relevant
Resolution of customer complaints using discretion in the provision of the appropriate solution, escalating where appropriate
Providing an enhanced customer experience and support improved efficiency savings
Delivers service within all data protection and regulatory guidelines

 Essential Skills:

Exceptional customer service experience – either from an office, retail or hospitality environment
Working to specific deadlines
Working with a customer focus
Problem solving in a fast paced environment
Great at building relationships and rapport
Excellent communication and listening skills
Ability to follow processes and procedures
The skills to adapt to the use of multiple in-house systems and Microsoft packages

Customer service, inbound, call centre, contact centre, advisor, claims, complaints, financial services, banking
 Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
We are an equal opportunities agency and welcome applicants from all backgrounds

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