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Customer Service

Customer Service Advisor

Temp to Perm

  • Salary: £16,500 - £18,000
  • Location: Warrington
  • Contract: Temp to Perm

This is a fantastic opportunity for an experienced Customer Service Advisor to join a growing company, widely regarded as a pioneer in their market. Working initially from home, then as soon as government guidance allows, transferring to their bright, modern and well-equipped offices. The Customer Service Advisor will be initially working on a 6-month contract, though this may be extended for the right person.
Working in a small team, the Customer Service Advisor will be assisting customers with their enquiries from updating claims to handling new ones. You will need to have a confident, engaging telephone manner, a positive mindset, and an enthusiasm to constantly improve. The ideal candidate will possess office-based telephone skills, preferably gained within an FCA regulated environment.
Key Responsibilities:

Taking calls from existing customers and advising on various administrative tasks such as document emailing (ID), advising on case updates and recording all details accurately

Engage with customers directly via telephone, email and webchat
Use a CRM system to obtain case updates and enter information
Deliver A+ customer service with empathy and support where required
Be a brand ambassador at all times

Essential Skills:

Experience of working in a busy call environment

Superb telephone communication skills
Strong written communication skills
Ability to work individually or as part of a team
Excellent attitude and behaviours
Experience of using webmail and a client relationship management system

Desirable skills :

Experience of working in a telephone role dealing with vulnerable customers
Experience of working for an FCA regulated business

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