Customer Service

Customer Service Advisor

Permanent

  • Salary: £18,000
  • Location: Ellesmere Port, North West
  • Contract: Permanent

An opportunity to join an expanding and progressive company as a Customer Service Advisor within a fast-paced environment. As a Customer Service Advisor, your role will involve liaising with clients to effectively and consistently resolve any queries and to provide the highest standard of customer care, always aiming for excellence.  The Customer Service Advisor will aim to answer all queries relating to their service and provide a first call resolution.  You will also work very closely with internal teams to ensure continuity of service and to achieve your objectives. Benefits include free parking, performance reviews and rewards, plus a modern, open-plan office working environment.
 To apply for the Customer Service Advisor role, it is essential that you have previous phone-based customer service experience, preferably within a high-volume call centre or similar environment. The ability to learn new skills and systems quickly is essential, previous experience with CRM systems and Microsoft Office programs is also desired.
  Key Responsibilities:
·         Answer client queries; these queries vary in urgency and complexity, both telephone and email
·         Liaise with external clients, third parties, and internal teams to provide a satisfactory response to customers
·         Provide support to the Customer Relations Team
·         Updating in-house database
·         Report within service level agreements
·         Complete monthly satisfaction results
·         Collate data from customer tracking to measure panel performance
·         Take part in team meetings to share learning and improve processes
·         Perform other tasks as required by management
·         Undertake training as required
·         Deliver on your promises
 Essential Skills:

Proven customer service experience gained within a telephone-based, commercial environment

Have strong communication and interpersonal skills
Self-motivated with a positive outlook
Be able to work to and deliver objectives and targets
Demonstrate drive and determination to deliver results
Maintain an awareness and interest of developments and activities within the industry

  Keywords: customer service, inbound, outbound, financial customer service, contact centre
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 Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for thisparticular role, but your details will be kept on file and considered for all future vacancies
 
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
 
We are an equal opportunities agency and welcome applicants from all backgrounds
 

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