Customer Service Administrator

Our client is seeking a dynamic and motivated Customer Service Administrator to join our Customer Service Team, ensuring the highest standards of service are consistently met.
This is an exceptional opportunity for a Customer Service Administrator to join this global company within their prestigious, modern Chester office.
 
Pay and Benefits
Hours of work: Mon – Fri on a rota basis – 8.30am – 4.30pm or 9.30am – 5.30pm. There may be a requirement for occasional weekend working.
Salary: £27,000
The Customer Service Administrator will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, contributory pension scheme, life assurance, free onsite parking and more.
 
Key Responsibilities:
The successful candidate will:

Be the first point of contact for B2B customers
Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
Accurately enter and maintain data in the CRM system
Understand and confidently discuss product portfolios across multiple brands with B2B customers
Work towards set KPIs and targets
Effectively handle complaints in line with regulatory requirements
Provide trouble shooting solutions to support customer queries
Assist and train customers on specific needs

 
Essential experience:
The successful candidate will:

Be motivated and driven to offer outstanding customer experience in every customer interaction including inbound/outbound calls, emails, and live chat
A keen eye for attention to detail
Ability to multitask, updating cases in CRM during call handling
Capability to learn complex product portfolios
Experience of maintaining data in CRM to enable reporting and analysis of trends
Case management experience
Ability to manage own workloads and priorities
Experience of working in a call centre
Desire for continuous improvement of ways of working
Have an enthusiastic and positive can-do attitude
Not essential, but previous experience of working with Salesforce is desirable

 
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.