- Location: Birkenhead
- Contract: Permanent
Hours of Work: Monday to Friday 9-5
Working for this established and growing organisation, the Administrator will be key to the continued success of the business. The Administrator will work as part of a support team to provide a professional customer focused administration service, ensuring that the most effective systems and processes are followed at all times and customers’ needs are not just consistently met but also exceeded. The Administrator will be rewarded with 25 days’ holidays plus Bank Holidays and an extensive benefits package.
To apply for the Administrator role, you will have previous clerical skills, gained within a professional office environment. You will possess a strong working knowledge of MS Word, Excel and Outlook and have the capacity to learn new systems quickly. The Administrator will have a clear understanding of the importance of exceptional service to both internal and external customers.
Overview of Responsibilities
To support the Team Leader in the efficient running of the service with regards to the various teams
Manage incoming correspondence & queries including hard copies and discs as well as web based client portals and to ensure the information is correctly scanned, uploaded, filed, renamed and distributed/notified as necessary to ensure ease of use by the end user, ensuring all queries are followed through to completion within set KPIs
To extract information from the system for use by the technical teams. Liaise with clients and their design teams in order to collate information required via web shares, Dropbox, saving in the relevant place
After review, to proactively chase the clients for the packages of information
Must have a clear understanding of the importance of customer service to both internal and external customers
High level of interpersonal skills with an ability to deal people at all levels
Excellent PC and keyboard skills, with proven experience using Microsoft Office, particularly Outlook.
Confident client manner and must be confident in working both independently and as part of a team
Must be highly organised and work well under pressure with an ability to prioritise effectively
Must be self-motivated, with an ability to organise own workload efficiently
Excellent literacy and verbal/communication skills
Ability to carry out general administration and clerical tasks to good standard
Ability to maintain both electronic files, hard files and records accurately
Keywords: Administrator, administration, customer service, technical admin, technical administration, property, building, construction, insurance
Contact Details: To apply please contact the Recruitment team on 0333 242 3660.
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
We are an equal opportunities agency and welcome applicants from all backgrounds