Web Chat Executive


  • Salary: £17,500 + Bonus
  • Location: Chester, North West
  • Contract: Permanent

Working for this award-winning business in Chester, the Web Chat Sales Executive will be responsible for communicating with customers every day, via email and online live web chat. This role is responsible for maximising every booking opportunity whilst ensuring that the experience exceeds customer expectations. The company’s success has been recognised both within and beyond their industry, having won a prestigious “Best in Industry” award for the last four years, and have been recognised by the London Stock Exchange Group as one of the “1,000 companies to inspire Britain”. The Web Chat Sales Executive will be rewarded with a staff pension, private medical insurance, death in service scheme, enhanced maternity and paternity pay, onsite gym, long service awards and staff discount.
 To apply for the Web Chat Sales Executive role, you will possess previous experience of sales, strong negotiation skills and a proven track record in working with and exceeding targets. The Web Chat Sales Executive will have exceptional customer service and strong written communication skills. The start date for this position will be 16th March.
 Key Responsibilities:
The role of Web Support Expert involves finding customers their perfect holiday with every contact, sharing your great experiences and giving excellent service to our customers and using your skills to recommend products to enhance their holiday.

You will be responsible for ensuring that every contact maximises income per booking, that the quality of the contact exceeds customer expectations and that all Company procedures are adhered to.
You will work to (and exceed!) agreed targets for booking conversion and maximising sales opportunities whilst delivering that outstanding experience.

 Essential Skills:
We are looking for candidates who have previous experience within a sales environment – preferably on a web chat team – and a strong track record of working successfully to sales targets.

You will have excellent written and verbal communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills. You will also be IT literate, and be prepared to recognise and suggest improvement areas for the business.
Previous experience of working in a Live Web Chat team would be a huge bonus, as would experience of working in the travel sector but neither are essential.
To succeed in the role, you will be motivated and results driven with an ability to work under pressure.
You will be customer-orientated and an excellent team player.
You will also be reliable and punctual with good attention to detail.

Keywords:  Customer service, sales, web chat, online
 Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
We are an equal opportunities agency and welcome applicants from all backgrounds

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