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Travel Customer Service & Sales Specialist


  • Salary: £22,000
  • Location: Wirral
  • Contract: Permanent

Role:                Travel Customer Service & Sales Specialist
Shift pattern:   Monday – Friday on a rota basis between the hours of 08:00 – 20:00, plus a minimum of 13-16 Saturday or Sunday in a year between 09:00 – 17:30 (paid at 1.5x your hourly rate).
Contract:         Permanent
Salary:             £22,222.00 per annum plus weekend pay, bonus and additional benefits
The role:
As our front-line support, Travel Customer Service & Sales Specialist provide friendly and efficient service to travel organisations or direct consumers via phone, email and online. By selling and servicing bookings, Travel Customer Service & Sales Specialist must understand customer needs to advise effective solutions and work with the Team Leader to drive sales, hit budgets and deliver profits – all within deadlines and terms & conditions.
Tasks & responsibilities include:

Monitoring and actioning all email, phone and Help Centre requests for bookings in line with set company service level standards.
Using a GDS to check availability and make, manage, ticket and refund bookings.
Constructing nett fares from CAT35.
Using industry knowledge and initiative to choose best airlines to approach to meet client’s requirements.
Making sound commercial decisions on margins & pricing on a booking-by-booking basis.
Updating all transactions accurately into the database.
Keeping on top of all airline deadlines for deposits, balance payments, names & ticketing.
Ensuring payments are received from clients in good time to meet deadlines.
Developing a good understanding of the market and competition.
Forming close ties with staff within partners to strengthen relationships.
Be aware of, and work towards, sales targets.

We think you’ll be a great fit if you have:

Experience working in the travel industry, ideally with knowledge of the UK travel market.
Exceptional customer service skills to deliver efficient and professional service to internal and external customers.
Excellent written and verbal communication skills, with a flair for time management, accuracy and organisation.
Experience using Microsoft Office applications.
A self-motivated team player with the ability to work on your own initiative and make informed decisions – we’d love it if you’re a keen problem solver, creative thinker or can demonstrate commercial acumen.
Knowledge of the travel industry, including using a GDS or airline knowledge would be highly beneficial, but training will be provided.

What you’ll get:

Annual company bonus in addition to your salary.
33 days annual leave, including bank holidays.
4-month probation period
Hybrid working options once passed probation. Agreement will be discussed with your manager
5% matched company pension contribution.
Modern office with on-site gym and bar so you can enjoy a free drink on a Friday!
Internal training academy to support your learning and personal development.
Additional company benefits to support your wellbeing and happiness!

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are acting on behalf of the client as an Employment agency in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.

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