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Customer Service

Technical Administrator


  • Salary: £17,000
  • Location: Birkenhead
  • Contract: Permanent

Working for this established and growing organisation, the Technical Support Administrator will support the continued success of the business. The Technical Support Administrator will work as part of a support team to provide a professional customer focused administration service, ensuring that the most effective systems and processes are followed at all times and customers’ needs are not just consistently met but also exceeded. The Technical Support Administrator will be rewarded with 25 days’ holidays plus Bank Holidays.
To apply for the Technical Administrator role, you will have previous clerical skills, gained within a professional office environment. You will possess a strong working knowledge of MS Word, Excel and Outlook and have the capacity to learn new systems quickly. The Technical Support Administrator will have a clear understanding of the importance of exceptional service to both internal and external customers.
Overview of Responsibilities

To support the Technical Support Team Leader and Managers in the efficient running of the service.
To manage incoming correspondence and queries including hard copies and discs, as well as web-based client portals and to ensure the information is correctly scanned, uploaded, filed, renamed and distributed/notified as necessary to ensure ease of use by the end user, ensuring all queries are followed through to completion within set KPIs.
Support the team by monitoring the responses from clients, following the issue of reports from the team and facilitating an early response.
To extract information from the system for use by the technical teams.
To liaise with clients and their design teams in order to collate information required via web shares, dropbox, saving in the relevant place.
After review, to proactively chase the clients for the packages of information, using the specific responses to enable efficient progression of the assessments.
To allocate/manage the workload of the team and Engineers, to ensure a relatively even spread of workload, based on an agreed guidance procedure, recording appropriately within the Plan Check and Engineering recording system
To efficiently deal with administration and monitoring within agreed timescales.

Essential Skills:

Must have a clear understanding of the importance of customer service to both internal and external customers
High level of interpersonal skills with an ability to deal people at all levels
Excellent PC and keyboard skills, with proven experience using Microsoft Office, particularly Outlook
Confident client manner and must be confident in working both independently and as part of a team
Must be highly organised and work well under pressure with an ability to prioritise effectively
Must be self-motivated, with an ability to organise own workload efficiently
Ability to carry out general administration and clerical tasks to good standard
Ambitious, willing to go above and beyond and is driven in achieving company goals and personal objectives

KEYWORDS: administration, clerical, Administrator, support, reports, queries, customer service
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.

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