- Salary: £25,000 - £27,000
- Location: Birkenhead
- Contract: Permanent
Working for this established and growing organisation, the Senior Administrator will support the continued success of the business. The Senior Administrator will work as part of a support team to provide a professional customer focused administration service, ensuring that the most effective systems and processes are followed at all times and customers’ needs are not just consistently met but also exceeded.
In return our client is offering a fantastic modern open plan working environment, private health insurance, pension and death in service as well as 25 days holiday plus bank holidays which increase with length of service. Work from home is also an option with this position and offers the successful candidate the option of two days WFH should they wish. The office is close to exceptional public transport links, so easily accessible from Liverpool, Chester and the Wirral.
To apply for the Senior Administrator role, you will have previous customer service and clerical skills, gained within a professional office environment. You will possess a strong working knowledge of MS Word, Excel and Outlook and have the capacity to learn new systems quickly.
Overview of Responsibilities
To deliver the best possible administration service to internal and external clients, namely the Managing Director and Contracts Managers
To manage incoming correspondence, ensuring all the information is correctly scanned, filed, and distributed/notified as necessary to ensure ease of use by the end user
To deal with and process queries received via email or telephone from internal and external customers.
To manage over flow calls to be a second point of contact to customer screening calls and enquiries wherever possible.
To pro-actively manage and organise the diary and calendar, ensuring effective use of time and resources
To pro-actively and efficiently arrange travel and accommodation as required.
Arrange site meeting for preparation of tender documents.
Arranging meeting with clients under the direction of the Managing Director and Contracts Managers
Carry out general office duties and any other reasonable tasks, as required.
Organise, maintain and file all documentation including site photographs, daily site visit reports and weekly site progress reports
To support and assist the Managing Director in the creation and management of company processes, KPIs and SLAs.
Raise and issue invoices, and ensure payment terms and dates are achieved.
Establish close working relationships with all appointed sub-contractors
To assist the Managing Director with the day to day operations, providing on the job training, mentoring and development to the team
Assist in collating weekly and monthly management information
Continually look for ways to improve processes and increase the satisfaction to both our internal and external customers.
To coach and train the team on new processes and schemes, ensuring they buy into the changes through positive delivery.
Compile best practise and step by step libraries for the department to aid development of colleagues.
Actively maintain accurate suppliers log,
Record and submit Purchase Orders to suppliers for works.
Record and accurately maintain the master work spreadsheet
Minimum Level 3 NVQ in Business Administration or demonstrable office experience
Knowledge of invoicing and purchase orders would be desirable
Must have a clear understanding of the importance of customer service to both internal and external customers
Experience with note / minute taking
Must be able to demonstrable ability to use own initiative and be flexible in personal approach without micro-management.
Must be confident in working independently
Must be self-motivated and pro-active with an ability to organise own workload efficiently.
Must be highly organised and work well under pressure with an ability to prioritise effectively.
Confident to manage upwards
Ability to maintain both electronic and hard files and records accurately
Excellent PC and keyboard skills, with proven experience using Microsoft Office.
Experience of creating PowerPoint presentations.
Excellent verbal and written communication skills
Own transport is highly recommended
Ability to develop and maintain relationships with people at all levels
Keywords: Administrator, administration, customer service, construction
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.