Sales Support Administrator


  • Salary: Dependant on experience
  • Location: Chester, North West
  • Contract: Permanent

Working within this successful and expanding business, the Sales Support Administrator is responsible for providing sales, operational, administrative and service support to the sales function, playing an integral part in the overall performance and achievement of the Sales teams. The Sales Support Administrator will work for a  well-established company with a Head Office in Chester, who pride themselves on the bespoke service they offer customers. Providing trusted advice, ensuring clients receive the best product at the best price, this award-winning company has received the prestigious accolade of being a Sunday Times Top 100 Small Company to Work For.
To apply for the Sales Support Administrator, you must have a previous background within the travel sector, combined with an exceptional attention to detail and administration skills.
Key Responsibilities:
·         Process bookings ensuring all details are accurate and in chronological order as per minimum standards
·         Check availability with suppliers and alternative options if unavailable, as and when required by your Sales Consultants
·         Liaise with clients when requested to make amendments to bookings, providing clients with a revised price if necessary, processing amendments once agreed with client
·         Manage and process all cancellations, liaise with suppliers to reduce/waiver charges where possible
·         Produce and distribute confirmation invoice including amendments and cancellations
·         Confirm bookings with suppliers where requested to do so by the Sales Consultant
·         Manage and process all schedule changes, identifying and advising clients of the best options for them, updating the booking once the change has been agreed or amending/cancelling if necessary
·         Keep CRM updated with all relevant information about your client bookings
·         On a Saturday or when requested to do so, check company voicemail for client messages and action/distribute as required
·         Distribute emails from the inbox
·         Keep the relevant Sales Consultant keep updated daily with any activity on their bookings
·         Responsible for distributing enquiries received from website or other distribution channels
·         Build relationships with key clients of your Sales Consultants and during periods of absence, be the point of contact to be able to assist with holiday enquiries
·         Obtain pro-forma invoice from suppliers and double check costs in booking versus what we have been invoiced for, challenge/amend where needed
·         Reception Cover on a rota basis
Essential Skills:
·         To apply for the Sales Support Administrator, you must have a previous background or qualification within the travel sector, combined with an exceptional attention to detail and administration skills.
·         Continually look at ways to improve the overall process and introduce efficiencies
·         Ability to retain a concentration and enthusiasm with repetitive work
·         Work well in a small team, which supports the Sales function
·         Be proactive
·         Be acutely aware of the need to pay extra attention to the finer details of a booking
·         Work alongside a team of Sales Consultants and adapt to their individual needs
·         Be solution focused in your work and consistently apply a critical eye over client itineraries to ensure all finer details are exact
·         Consistently support in the delivery of revenue and profit targets
Keywords: Sales Administration, Sales Support, travel, tourism
 Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for thisparticular role, but your details will be kept on file and considered for all future vacancies
 We are acting on behalf of the client as an Employment Agency in relation to this vacancy
 We are an equal opportunities agency and welcome applicants from all backgrounds

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