- Salary: £18,000-20,000
- Location: Birkenhead
- Contract: Permanent
Working for this established and growing organisation, the Receptionist will provide a professional customer focused reception and telephonist service, ensuring efficiency and understanding at all times, dealing with callers and visitors and to undertake administration work when required. The Receptionist will be rewarded with 25 days’ holidays plus Bank Holidays and an extensive benefits package. The company are close to public transport links, so very accessible from Liverpool and the Wirral.
To apply for the Receptionist role, you will have previous reception skills, gained within a professional office environment. You will possess a working knowledge of MS Word, Excel and Outlook and have the capacity to learn new systems quickly. The Receptionist will have a clear understanding of the importance of exceptional service to both internal and external customers. You will be required to have a degree of flexibility regarding the working hours, to provide cover between 8am and 6pm.
Overview of Responsibilities
To deliver the best possible customer service when dealing with existing or potential customers
Ensure telephone callers receive prompt, courteous and professional attention and that messages are taken when required and passed on in a timely manner
Greet personal callers promptly, courteously and deal with their enquiries in an efficient and effective manner, calling upon other staff as appropriate and ensuring visitors sign in upon arrival and departure, and generate a pass for the visitor
Provide refreshment to visitors on arrival and as required
Retrieve recorded stored messages from office answer-phone and direct to relevant colleagues
Provide administration support
Monitor stationery levels and generate orders where required
Maintain a semblance of order in the stock room
Log and distribute all incoming post to relevant departments
To manage daily outgoing post by collecting, franking and recording for special delivery on day of receipt.
Previous reception and administration experience is essential
Excellent knowledge, understanding and experience of customer services
Good verbal and written communication skills
High level of interpersonal skills, with an ability to deal with people at all levels
Demonstrable ability to use own initiative and flexible in personal approach
Confident and professional telephone manner
Keywords: Administrator, administration, customer service, reception
Contact Details: To apply please contact the Recruitment team on 0333 242 3660.
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
We are an equal opportunities agency and welcome applicants from all backgrounds