Product Owner

Working for this innovative, progressive company with almost 20 years as market leaders, the Product Owner is the internal client facing Systems Product Owner for the business, collating, and communicating requirements on a set of systems. The Product Owner is responsible for ensuring an existing level of quality while driving forward change and is responsible for coordinating bug fixes, test plans, system releases. They ensure both systems and integrations are running seamlessly.
 
With an exceptional focus on staff development and a positive working culture, benefits include a company pension scheme, hybrid working, enhanced annual leave, an onsite gym, an internal training platform, free parking, and many more!
 
The department operates flexibly between the hours of 8am – 7pm, Monday to Friday.
 
Tasks & responsibilities include:

Drive product development on all groups systems communicating the vision to relevant stakeholders.
Maintain high knowledge level of groups products and the processes relating to the product within various departments.
Scope, document and translate requirements to Stakeholders (i.e., Business Analysts, Development Product Owners etc.)
Manage the product roadmap, prioritisation, and backlog.
Acting as a primary liaison and link between stakeholders, development Product Owners and development support.
Evaluating and communicating product progress.
Design, create and execute manual testing plans in conjunction with Product Support team alongside test cases for automation with the Automated Test & Release Team.
Proactively test systems for accuracy, speed and up to date information.
Complete User Acceptance Testing on system releases, new functionality, and whole System quality assurance for Live rollout.
Report and follow issues through to resolution in conjunction with system development teams using tracking software.
Evaluate system usage and opportunity for development to reduce off-line activity.
Read XML requests and responses for investigation and testing of systems issues and enhancements.
Training internal users and creating user manuals for new or improved systems.

 
The successful candidate will:
– Be aware of company’s goals and aims and strive to achieve at every opportunity.
– Deliver an efficient and professional service to internal and external customers.
– Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings.

Assist other departments when and where necessary to ensure business continuity and minimum standard performance.
Maintain systems to ensure quality control.
Strive to continuously improve the quality (presentation, accuracy, and coverage) of information relevant to the business.
Aim to “self-learn / develop” skills and understanding of industry practices, procedures and policies that would impact on Travel Innovation Group.

 
Key Skills:

Knowledge of airline groups airfares, processes and rules.
Experience reading XML requests and responses to a high degree.
Great organisational skills and a proactive approach to work.
Strong customer centric ethos and natural ability to communicate effectively.
Desire to challenge the existing and strive to enhance and develop products at all times.
High levels of accuracy.
Prioritising and time-management.

 
Keywords: Systems, products, customers, assistance, testing, support, customer service, bug fixes, test plans, system releases
 
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
 
We are acting on behalf of the client as an Employment agency in relation to this vacancy.
 
We are an equal opportunities agency and welcome applicants from all backgrounds.