Operations Specialist


  • Salary: £17,000 + £3,000 shift allowance + bonus
  • Location: Ellesmere Port, North West
  • Contract: Permanent

Working for this established market leader in their sector, the Operations Specialist will be key to the continued growth and development of the company. You will be supporting the sales department by providing a professional, efficient and proactive sales support service. The Operations Specialist will assist in processing new bookings, amendments, liaising with clients whilst adhering to all company policies and procedures in order to hit overall marketing and sales objectives. The Operations Specialist will be joining a fast-paced Operations team and will be rewarded with free parking, up to 33 days’ holidays, a company pension and bonus whilst being part of a motivated, passionate team!
 To apply for the Operations Specialist, you should have ideally a blended background of admin and customer service work-based experience, an exceptional attention to detail along with strong communication skills.  You will be highly motivated and driven by results and achieving targets. You will be working on a rota between 130pm-midnight (Monday to Friday) and 9am-3pm (Saturday) – working 5 days out of 6.
Key Responsibilities:
·         To service all group enquiries and bookings to company standards
·         To adhere to all client deadlines and terms and conditions
·         To understand Agent / Operator needs and advise on appropriate solutions
·         To work with the Team Leader and marketing department to drive growth in ticket sales
·         To manage profit margins for each booking   
·         Monitor and action all email and telephone requests for bookings
·         Carry out the above in line with set company service level standards in a friendly and professional manner
·         Manage ticket bookings where applicable  
·         Make sound commercial decisions on margins and pricing on a booking by booking basis
·         Proactively seek sales opportunities
·         Work on own initiative without constant supervision
·         Update all transactions accurately into the database  
·         Keep on top of all airline deadlines for deposits, balance payments, names and ticketing
·         Ensure payments are received from clients in good time to meet deadlines
·         Develop a good understanding of the market and competition
·         Follow up quotes by telephone or email
·         Be aware of, and work towards, sales targets
 Essential Skills:
·         Previous contact centre customer service experience, along with strong administration skills
·         Sales support skills are essential, with an understanding of working within a targeted environment
·         Be a committed, enthusiastic and supportive team member
·         Deliver an efficient and professional service to internal and external customers
·         Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings
·         Compile accurate business emails/reports as required
·         Acknowledge correspondence within set standards and timescales
·         Assist other departments when and where necessary to ensure business continuity and minimum standard performance
·         Maintain systems to ensure quality control
·         Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business
·         Keep accurate records and filing systems both computer and hard copy resources
·         Keep product knowledge and operational skills up to date
·         Work in a positive, proactive and determined manner
Admin, sales support, customer service, administration, bookings, Sales support, order processing, sales, orders, after sales, after care, sales administration, Account Manager, account management,
 Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
We are an equal opportunities agency and welcome applicants from all backgrounds

Apply Now >