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New Customer Executive


  • Salary: £19,000
  • Location: Chester
  • Contract: Permanent

Working for this award-winning business in Chester, the New Customer Executive will be responsible for welcoming and on-boarding all new customers whilst nurturing them through their first period of service. The company’s success has been recognised both within and beyond their industry, having won a prestigious “Best in Industry” award for the last four years, and have been recognised by the London Stock Exchange Group as one of the “1,000 companies to inspire Britain”. The New Customer Executive will be rewarded with a staff pension, private medical insurance, death in service scheme, enhanced maternity and paternity pay, long service awards and staff discount.
To apply for the New Customer Executive role, you will possess phone-based customer service experience, along with an exceptional attention to detail and commercial acumen. You should be able to support customers, analyse their success and make recommendations for improvement.
Key Responsibilities:

Assess all new contracts signed and prioritise based on readiness.
Upsell and negotiate with customers to ensure all new services offer a wide range of commercial features.
Accountable for the speedy on-boarding of all new contracts live onto the website.
Effective reductions in speed to market from contract signing to live on web.
Ownership of thorough and in-depth quality checks to all new services ensuring tick rating consistency in line with the new brand guidelines and correct display of features prior to going on sale to consumers.
React and relationship manage the whole customer journey, from first booking call through the early journey quality performance.
Identify process efficiencies gains between the office and field on-boarding data collection.
Define and implement processes that maintain high performance during testing and high volumes periods.
Working with the business on effective feedback mechanisms for quality.
Feedback to relevant department on improvements based on staff/customer feedback
Understand all organisation’s products, services, procedures, guidelines.
To create an environment oriented to trust, open communication, creative thinking and a collaborative approach
A flexible approach to the role is required and the ability to move around the business should this be required

Essential Skills:

Excellent attention to detail
Telephone-based customer service experience
Excellent communication skills, both written and verbal
Strong interpersonal skills
Strong negotiation skills
Computer literate
Self motivated
Able to work under own initiative
Able to work to tight deadlines
Excellent attention to detail
Commercial acumen

Desirable Experience:

Quality assurance background
Product performance reviewing

Keywords: Customer, on-boarding, analysis, quality assurance, customer service, call centre
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are acting on behalf of the client as an Employment Business in relation to this vacancy. We are an equal opportunities agency and welcome applicants from all backgrounds.

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