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Customer Service

New Contracts Advisor

Permanent

  • Salary: £19,000 - £20,000
  • Location: Wrexham
  • Contract: Permanent

Our client is a market leader in their sector who span the entirety of the Northwest and West Midlands who are currently recruiting for New Contracts Advisors to join their pre-existing team on a permanent basis.
 
The successful candidate will have previous experience in customer service and administration. Excellent communication, investigative and inter-personal skills including a strong and confident telephone manner are key.
The successful candidate will be able to work in a team, organising and prioritising workload.
 
Salary – £19,000 – £20,000 (depending on experience)
Hours – 40 hours per week (Monday – Friday (08.30 – 1700)
 
Responsibilities

The successful candidate will be working on the Switch team, setting up new contracts and completing the illustrations and bids that the BDM has agreed.
The successful candidate will also be dealing with customers/third party suppliers over the telephone/email
Accurately updating and maintaining an inhouse CRM system
Deliver and maintain a professional service
As part of the team, manage the first response for inbound calls
Answer client queries which vary in urgency and complexity, ensuring complete customer confidence

Required Experience: 

Previous experience working in customer service (call centre/busy office environment will be preferred)
Previous administration experience and key attention to detail.
Ability to remain calm under pressure
A levels or equivalent (preferred)
Excellent keyboard and computer skills
Articulate, punctual and ability to organise workload
Good organisational and communication skills
Able to work as a member of a team

 
KEYWORDS: customer, call centre, administration, contact centre, queries, resolution, client, relationships
 
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
 
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
 
We are an equal opportunities agency and welcome applicants from all backgrounds

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