- Salary: £20,000 - £27,000
- Location: Chester, North West
- Contract: Permanent
An exciting opportunity for an IT Support Engineer to work for this up and coming exciting Software company based in the City Centre of Chester. You will provide technical assistance for their lead management product. Working in IT Support Engineer you will provide a world class service working alongside their clients to work on issues with the system to resolve these quickly and efficiently, reporting on troubleshooting and the creation of support documentation.
To apply for the IT Support Engineer, you must have experience of providing a first class customer service along with experience in troubleshooting technology especially over the software remit.
You’ll be responsible for…
· Providing comprehensive end-user product support via phone, chat, and e-mail.
· Driving support requests to resolution quickly while being accountable for ticket ownership and client satisfaction.
· Being a gateway to development and product improvement, preparing bug escalations and reproducing customer issues.
· Maintain customer satisfaction rate and reputation with our customers.
· Providing support to our clients during peak ticket volume between 8am-4pm.
To stand out from the crowd….
• Proven experience in delivering first class Customer Service
• Performance Marketing/Analytics technical experience
• Bachelor’s Degree in Computer Science/IT
• Friday‘s 8am-2pm
• Pension contribution up-to 10%
• Casual dress code
Keywords: IT Support, 1st Line Support, 2nd line support, 3rd line support, Software Support, Service Desk Analyst,
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
We are an equal opportunities agency and welcome applicants from all backgrounds