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Customer Service

Helpdesk Advisor

Temporary

  • Salary: £18,500 - £20,500
  • Location: Deeside
  • Contract: Temporary

We are currently looking to add a temporary Helpdesk Advisor to the Central Helpdesk team of a busy facilities management company based just outside of Chester. The successful candidate’s role is to handle incoming service requests from a number of clients and see them through to resolution, whilst providing exceptional customer service. The Helpdesk Advisor will respond to customers or clients requesting facilities management assistance at the site by via a number of ways i.e. emails, incoming calls, etc.
Hours of work: Monday to Friday 8am-5pm – no weekends or late nights!
Salary: starting salary is £18,500 rising to £20,500 after 12 weeks of service
Start date: immediately
 
Responsibilities:

Responds to incoming customer/client phone calls and emails and resolves questions within timeframes
Manages all incoming requests to mutual and full resolution
Ensures quality assured procurement services for goods and services using preferred suppliers and sub-contractors, ensuring best value at all times and obtaining approval of costs from appropriate authorised individual
Ensure appropriate method of despatch to contractors and obtain completion data for input into the internal system in real time
Record any signs of dissatisfaction and escalates accordingly
Respond to all email and personal communications in a concise and professional manner
Ensure timescales are met or exceeded
Accountable for the completion of standard or non-standard tasks, within the scope of the function

 
About you:

Good working knowledge/experience of customer service / call centre experience is highly desirable
Exceptional customer service skills and good telephone manner
Good team player
Strong IT literacy skills
Good numerical skills
Ability to prioritise workloads and manage timekeeping

 
Keywords: call centre, customer service agent, customer care, customer support, helpdesk agent, helpdesk, inbound calls, call handling
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Business in relation to this vacancy.

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