Customer Service

Customer Services Representative (6 month contract)

Permanent

  • Salary: £17,000 pro rata
  • Location: Deeside
  • Contract: Permanent

Working for this successful and progressive company, the Customer Service Representative will be based within a motivated, fast-paced team who take pride in their exceptional levels of customer support. You will be handling general enquiries from both customer and clients, providing a first call resolution service. The Customer Service Representative will be rewarded with 25 days holidays plus Bank Holidays, pension and free parking. The offices are new, modern and open-plan, with the company encouraging a positive, committed, results-driven working environment.
To apply for the Customer Service Representative role, you should have a proven background in telephone-based customer services, ideally gained within a FCA regulated environment. The Customer Service Representative will possess strong time management skills and the ability to manage deadlines in a fast paced environment. You must be comfortable in a high pressure, results driven and fast-paced work environment, and have a genuine pride in delivering the highest possible standards of customer service.
Role:
The Customer Service Representative will be dealing with inbound and outbound calls to ensure at every opportunity that the information obtained is updated within the core business systems. The Customer Service Representative will be responsible for providing an efficient and effective, friendly customer service to internal and external customers.
Key Responsibilities:

Manage and resolve inbound queries
Ensure all customer administration is dealt with efficiently and within company quality guidelines
General customer account maintenance
Accurately log all customer contact and ensure all cases are updated on the appropriate systems in a timely fashion
Respond to ad hoc requests from internal management and external clients i.e. copy documentation, account information, interrogation of databases and various reporting requests

Essential Skills:

Telephone customer service experience (at least 6 months in a fast paced environment)
Experience gained within the banking or financial services sector is preferred, but not essential

·         Strong time management skills and the ability to manage deadlines
·         Must be comfortable in a high pressure, results driven and motivated team
·         Must be proficient with Microsoft Office with the ability to manage high volume of electronic and voice communications
·         Ability to learn company operating and reporting system plus a CRM
·         Problem solving ability
·         Excellent written and oral communication, confident at all levels
·         Attention to detail when entering information onto a database

Understanding of FCA regulations, CCA and DPA legislation
Understanding of TCF and AML Principles

Keywords: Customer services, call handling, inbound, outbound, banking, financial services, call centre, contact centre
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Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
 
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
 
We are an equal opportunities agency and welcome applicants from all backgrounds

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