Customer Service

Customer Service Specialist

Permanent

  • Salary: £19,300
  • Location: Deeside
  • Contract: Permanent

Working for this established market leader in their sector, the Customer Service Specialist will be key to the continued growth of the company. Working as part of a fast-paced customer support team, the Customer Service Specialist will be rewarded with ongoing training, genuine career prospects and being part of a motivated, passionate team!
 To apply for the Customer Service Specialist role, you should have previous office-based customer support skills, with the ability to hit and exceed KPIs and targets. The Customer Service Specialist will have the resilience to manage challenges and objections, and to provide business-driven solutions to customers. You will be highly motivated and driven by results and achieving targets.
 Key Responsibilities:
·         Provide technical support to customers and employees for devices such as Smartphones, acting with the highest degree of courtesy and professionalism
·         Troubleshooting a variety of technical and non-technical issues across different communications platforms
·         Liaise with service providers and suppliers to assist with queries via portals and direct calls
·         Working with other departments to provide an excellent standard of customer care
·         Create documentation for equipment to be despatched
·         Process end to end support to customers processing claims
·         Ensure all customer queries are prioritised and handled in the shortest time possible
Essential Skills:
·         Excellent interpersonal and customer care skills
·         Excellent analytical skills and the ability to solve problems
·         A thorough understanding of iOS & Android Phones.
·         Willing to learn about different email infrastructures
·         Strong drive for achievement, detail-orientated and organised
·         Resilient
·         Able to work independently and efficiently, to meet deadlines
·         PC literate
 Keywords: Customer service, customer support, business to business, technical customer service, inbound calls, call centre
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 Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
 
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
 
We are an equal opportunities agency and welcome applicants from all backgrounds

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