Customer Service Representative

Our client is a global leader in producing products and services and is pursuing it’s vision to become the world’s best performing customer service company within their sector. The company ensure you have the opportunity to grow and thrive – service and leadership are the core of everything they do.

They are now looking to recruit an experienced Customer Service Representative. Are you looking for a role where you can make an impact with a company, that has the customer experience at the heart of everything they do?

Reporting to the Customer Service Manager, you will champion customer engagement, to ensure you deliver a first-class customer experience. You will have many responsibilities, including interacting with customers to provide information in response to enquiries about products and services and to meet and exceed customer requirements, being the initial internal contact for supporting dedicated accounts throughout their customer journey.

The core working hours are, Monday to Thursday, 8.15am-5.15pm with an earlier finish on a Friday, 8.15-2.15pm.

The incredible perks:-

Company pension contributions of 7%

Bupa Private Medical Insurance (after qualifying period)

Access to health and wellbeing support such as healthcare, optical and dental discounts

Retirement savings plan (with x5 salary life assurance)

Digital GP

Employee Assistant Plan

Cycle to Work scheme

Colleague discounts on selected shopping, cinema, restaurants, travel and more

Typical accountabilities include but are not limited to:-

Set up and be the lead for customer care on existing accounts

Liaise with customers regarding production, logistical and supply functions

Support Area Sales Managers in respect of their customer care journey

Support the sales function with customer centric projects

Handle incoming calls, general enquires and central inbox management

Product knowledge development and raising of item requests when required

Receive and process sales orders, credits and returns and file documentation for compliance

Import/export shipment transactions/processing

Liaise with internal customers and stakeholders when required to obtain or provide customer related information

Requirements:-

Proven experience of direct sales and customer service delivery is essential

Minimum 5 years within a B2B customer service environment

Competent in full range of Microsoft Office suite

Experience of working in an ERP and or SOP business system

CRM and CDP experience would be an advantage

Education (essential) – 5 GCSEs at Grade C or above in English and Mathematics. (Desirable) at least NVQ III or equivalent in Business Administration or Customer Services

KEYWORDS: customer, manufacturing, production, technical, SOP, ERP, orders, import, export

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.