Customer Service Representative

Customer Service Representative
Wrexham
£24,600

The Customer Service Representative will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience.

The Customer Service Representative will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; private medical insurance and life assurance; staff canteen and free on-site parking.

The purpose of the Customer Service Representative role is to provide first class customer service to loyal and valued customers, through proactive calls, input of orders and answering technical queries should they arise.

Working hours are Monday to Friday 8.45am-5.15pm or 9am – 5.30pm with 1 in 6 Saturdays paid at overtime.
 
Main Responsibilities

To ensure KPI for incoming calls is reached
Proactively manage the account, ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers
Liaising with Section Leader to ensure that any complaints are dealt with effectively and in a timely manner
To answer technical questions relating to products
Communicate product/service/promotions prior to launch
Ensure that all orders are input on the same day as received
Through proactive retention calls to actively encourage non-active customers/potential customers to return
Proactively keep up to date with both the company and competitors’ product and service offer
To provide support with data entry of orders

 
Qualifications/Experience/Skills

Excellent telephone manner
Experience of dealing with customers
Experience of problem solving
Computer skills, able to pick up new systems quickly
Flexibility
Excellent written and oral communication skills
Strong organisational ability
Focused, self-motivated and pro-active
Willingness to go “the extra mile and to learn new skills
Team working
Results driven

KEYWORDS: customer service, products, offers, account management, complaints, orders