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Customer Service

Customer Service Administrator

Permanent

  • Salary: £20,000
  • Location: Chester
  • Contract: Permanent

Hours of Work: Monday to Friday, 37.5 hours per week between 7.30am and 5.30pm, this includes 1 in 4 Saturday mornings
 
Due to continued expansion, our industry-leading client is looking for a Customer Service Administrator to join their existing team. The Customer Service Administrator will enjoy working within a fast-paced and exciting environment – you will be within a motivated and dedicated team and will be working in an expanding and progressive company. The Customer Service Administrator will have exciting opportunities for future career progression.
 
To apply for the Customer Service Administrator position you must have proven customer service experience gained within a professional office-based environment and be educated to A-level or equivalent. You must be able to deal with a busy and sometimes pressurised environment. The Customer Service Administrator must also have excellent communication skills, being able to interact with business customers through written and verbal methods. The Customer Service Administrator must also have a high level of attention to detail, being able to enter data accurately and quickly.
 
This role forms part of a key team who handle service queries for client, customers and contractors alike. The Customer Service Administrator will provide assistance with customers and also support other departments within the company, for example the accounts or logistics team.
 
Main Responsibilities:

Processing of customer orders into the business

Provide support to the sales team, assisting with customer enquiries and forecasting of data
Liaise with production planning teams on customer demands, product stock levels and forecasts to ensure the optimum production and stock objectives are met
Provide assistant and co-ordinate quality issues with the technical team

Continued maintenance and work of company spreadsheets to manage transactions and provide management information

Ensure high level of service to customers is maintained in the most cost effective manner
Customer relationship management through verbal and written methods, expanding growth of relationships
Maintain, develop and promote a positive corporate image and reputation with customers
Build and maintain strong working relationships with logistics providers to achieve efficient and cost effective delivery of product
To work closely with your fellow Customer Service team members to ensure a cohesive approach to the department’s responsibilities
To manage and plan your duties to achieve agreed objectives. Feedback relevant commercial information relating to customers in an efficient way
Escalate issues as required, effectively communicate to the department and the rest of the business as required
Contribute and assist with the development of effective planning systems through sales forecasting and monitoring of customer demand

 
Essential Skills:

Customer service experience, gained within an office-based environment
Order processing experience, with the ability to manage customer expectations regarding delivery schedules and transport deadlines
The ability to analyse and forecast data effectively
Professional friendly manner
Positive work ethic – ‘can do’ attitude
Excellent interpersonal skills – be able to confidently communication through written and verbal methods
IT skills – use of software, and use of Microsoft Office packages
Numerical ability with data entry skills
Confidence, perseverance, and patience
Flexible attitude to meet the needs of the business – you will be expected to cover an on-call rota out of hours

Contact Details: To apply please contact our Recruitment Team on 0333 242 3660, or send your CV to jordan@tbc-recruit.com
 
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Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
 
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
 
We are an equal opportunities agency and welcome applicants from all backgrounds

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