Call 0333 242 3660 (Recruitment Team) or 01244 434386 (Account support team) or request a callback

Customer Service

Customer Service Administrator

Permanent

  • Salary: £19,000
  • Location: Chester
  • Contract: Permanent

Hours of work: Monday to Friday, flexible hours
 
We are looking for a Customer Service Administrator to join the motivated and successful team. It is our belief that we are only as successful as the people who work for us and to that end, we believe we have created a working environment that encourages and rewards success. Your achievements as Customer Service Administrator will be rewarded with a competitive salary, and a generous benefits package including enhanced holiday entitlement, healthcare plan – and a day off for your birthday! The hours of work for this role are Monday to Friday, flexible to the needs of the business.
 
Do you possess proven customer service and administration experience and the desire to develop your career within a thriving, expanding organisation? This role has genuine potential for the right person to train and progress to liaising with clients directly – we encourage personal development and ambition. Are you looking for a role which you can make your own? If you have a passion for getting the best possible outcome for your customers; determination and tenacity to succeed; and the flexibility to work within an environment where no two days are the same, this Customer Service Administrator role could be the opportunity for you!
 
Company: The Business Connection Group is one of the longest established independent recruitment businesses, delivering an exceptional service to clients and candidates across the region for over 30 years. Ask anyone who works in recruitment, and they’ll tell you it’s much, much more than a job – it’s a vocation!
 
KEY RESPONSIBILITIES:-

Working to support an account management team, to ensure client expectations are exceeded and targets are achieved
Updating and accurately maintaining an inhouse database
Producing reports on MS Excel
Keying in and checking payroll data
Contacting potential new starters to discuss their suitability for roles
Booking workers into inductions and assessments on site
Dealing with candidate calls to fully resolve queries – this involves an on-call rota, covering evenings and weekends

 
SKILLS/COMPETENCIES REQUIRED:-

Previous office-based customer service experience is essential for the role
The drive and tenacity to achieve goals, whilst maintaining the highest possible service standards
Driving licence, own transport and the ability to travel to client sites across the North West when necessary
A flexible approach to problem solving within a professional business environment
A genuine passion for customer service – able to deal with situations with tact, diplomacy and confidentiality
Organised way of working, able to manage several key projects/tasks at one time to meet strict deadlines
An honest approach, ensuring that any commitments to candidates and clients are met and expectations are managed effectively
PC skills in MS Word, Excel, Outlook and inhouse database systems
Professional, friendly attitude
Flexibility on hours and working pattern

 
KEYWORDS: Recruitment, customer service, administration, support, clerical, targets, KPI, success
 
To apply for the role, please send your CV to pam@tbc-recruit.com
 
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IMPORTANT NOTE: Due to the Coronavirus situation, the first stage interview will be conducted by video call – Zoom, Skype, Teams.
 
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for thisparticular role, but your details will be kept on file and considered for all future vacancies
 
We are an equal opportunities agency and welcome applicants from all backgrounds

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