Credit Controller


  • Salary: £18000 Per Annum
  • Location: Chester, North West
  • Contract: Permanent

The Credit Controller will be working as part of an expanding and successful business based in Chester. With nationwide business links and continuous new clients and expansion of existing clients, the Credit Controller will have a varied and interesting workload. Based within a brilliant corporate office, the Credit Controller will have a dedicated support team, on-site training and a rewarding role.

To apply for the Credit Controller role you will need a minimum of 6 months within a credit control position, or alternatively over 2 years of finance administration or similar experience. The Credit Controller will be able to handle email and phone based payment queries on a B2B basis. Experience of using Microsoft Office Excel, Word and Outlook in an office environment is required, in addition to use of bespoke or in-house CRM systems/databases.

Key Responsibilities:

  • Liaise with Account Managers to identify target clients and accounts
  • Credit approvals for new and existing accounts
  • Handle inbound calls and emails from clients regarding outstanding invoices or payment queries
  • Take payments through creation of direct debit orders or transfers
  • Update in-house CRM systems with relevant information
  • Monitoring of payment agreements
  • Monitor payment plans by key clients to ensure regular payments are made
  • Escalate any issues or missed payments to relevant team
  • Ensure escalation process is used if an agreement cannot be reached
  • Organize and attend debt reviews
  • Supervision of further debt recovery/litigation

Essential Skills:

  • Minimum 6 months of credit control experience or 2 years of finance administration experience
  • Previous experience of handling inbound and outbound calls and emails required : ideally on a B2B basis
  • Good communication skills and the ability to tailor approach to clients, customers, colleagues and management
  • Organisational and time management skills : handling day-to-day workload and planning ahead of expected issues or fluctuations in volumes
  • Ability to learn new systems and processes quickly
  • Work well within a team, escalating issues if required and providing support to colleagues

Keywords: Accounts, Finance, AAT, CIMA, ACCA, Accountant, Purchase Ledger, Sales Ledger

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are an equal opportunities agency and welcome applicants from all backgrounds

Apply Now >