Call 0333 242 3660 (Recruitment Team) or 01244 434386 (Account support team) or request a callback

Financial Services

Credit Control Manager

Temp to Perm

  • Salary: £30 - £35,000
  • Location: Chester
  • Contract: Temp to Perm

Working for this award-winning business in Chester, the Credit Control Manager will be responsible for leading on and carrying out the proactive recovery of debt, balancing standard debt collection duties alongside developing the current system. This includes calling and responding directly to customers in debt, completion of regular debt reporting, presenting summary reporting to colleagues and making recommendations, the completion of solicitor packs, attendance at court and pro-actively implementing process improvements going forward.
The company’s success has been recognised both within and beyond their industry, having won a prestigious “Best in Industry” award for the last four years, and have been recognised by the London Stock Exchange Group as one of the “1,000 companies to inspire Britain”. The Credit Control Manager will be rewarded with a staff pension, private medical insurance, death in service scheme, enhanced maternity and paternity pay, long service awards, onsite fully equipped gym and other staff perks!
To apply for the Credit Control Manager role, you will have previous experience managing a busy, fast-paced accounts department along with experience of reporting and collecting debt on a daily basis. The Credit Control Manager will have credible knowledge of the issues facing the business on a day-to-day basis and in the longer term and be able to pro-actively develop and improve business processes whilst maintaining the company’s professional image.
Key Responsibilities:

Balancing standard debt collection duties alongside developing the current systems
Liaising with the IT and project team, to develop a system-based debt collection module to drive improved debt collection and efficiency
Completion of the Customer Debt reports and collecting debt daily directly
Monitoring debt levels and preparing detailed analysis on status of debt to be reported to the Finance Manager and Financial Controller
Responding directly to debt queries via telephone/email
Resolving queries directly on debt recovery and making quick decisions on behalf of the business eg. implementing payment plans
Production of Solicitor packs and liaising with legal advisors
Making pro-active recommendations for next actions for review by Finance Manager
Proactively implementing improvements to current processes
Attending any court hearings and leading on any relevant legal proceedings

Essential Skills:

Experience within a Credit Manager Role, preferably within a domestic environment rather than ‘business to business’
Previous experience in a customer-facing/customer services role
Experience working within a Finance/Accounts Department
Experience with legal undertakings and court attendances
High proficiency in Excel and producing meaningful reporting
Experience with pro-actively improving processes and project managing all stakeholders involved
Proven experience of being a self-starter
Strong communication and interpersonal skills
Ability to make decisions and remain calm when under pressure
Ability to prioritise and organise workloads and manage their own time
Ability to work on their own and as part of a team
Attention to detail

Keywords: credit, credit control, Credit Control Manager, finance, FCA, accounts, debtors, collections, ledgers, payments
Contact Details: To apply please contact the Recruitment team on 0333 242 3660
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
We are an equal opportunities agency and welcome applicants from all backgrounds

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