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Operations

Commercial Operations Executive

Permanent

  • Salary: £25000
  • Location: Ellesmere Port
  • Contract: Permanent

Working for this innovative, progressive company with almost 20 years as market leaders, the Commercial Operations Executive will be part of a motivated Commercial team, who focus on maximising the team’s efficiency, ensuring that they have the best product for sale.
 
With an exceptional focus on staff development and a positive working culture, benefits include a company pension scheme, hybrid working, enhanced annual leave, an onsite gym, an internal training platform, free parking, and many more!
 
Monday to Friday, 37.5 hours between 09:00 – 21:00.
 
Objectives

Making prices available, to set Service Levels.
Providing support, guidance and training to team members.
Providing support to internal departments and external agents regarding rules/policies, pricing issues and responding quickly to pricing queries.
Communicating new prices, changes, updates to relevant internal and external customers.
Distributing and pricing across three main systems, particularly becoming proficient in all distribution tools.
Identifying outstanding prices that will be commercially beneficial for the business to promote.
Promoting good relationships with contacts and bookers.
Monitoring helpdesk e-mail inbox.
Sense-checking incoming prices and contracts.
Corresponding with agents pricing support over queries/errors.
Collating all data needed to set up new agents.
Having a comprehensive understanding of each pricing structure and rules.
Answering queries from internal or external customers.
Have a good understanding of each client’s products and routes.
Being fully conversant with the companies’ booking systems.
Carrying out checks and testing of fares.
Liaising effectively with Customer Support teams and Sales teams.
Producing accurate reports from a reporting system and/or update Excel data supplied by clients.
Creating user guides.
Testing systems for new functionality releases.

 
General

Have at least one year’s GDS experience.
Have high levels of accuracy and attention to detail.
Be able to work on own initiative.
Have the ability to communicate positively and effectively.
Excellent verbal and written communication skills.
Have a good knowledge of MS Office – particularly Excel.
Be a committed, enthusiastic, and supportive team member.
Maintain systems to ensure quality control.
Strive to continuously improve the quality of information relevant to the business.
Keep accurate records, data information and filing systems.
Be aware of company’s goals and aims and strive to achieve at every opportunity.
Deliver an efficient and professional service to internal and external customers.
Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings.

 
KEYWORDS: pricing, contracts, analytical, GDS, Excel, data, Analyst

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

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