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Claims Team Manager


  • Salary: £32,000 - £38,000
  • Location: Birkenhead
  • Contract: Permanent

Working for this established and growing organisation, the Claims Manager will work to drive a successful Claims Handling team forward. Reporting to the Head of Claims, the Claims Manager will be responsible for supervising, managing and motivating team members on a daily basis. You need to ensure the team is operating strictly within insuring agreements, FCA regulations and guidelines. You will also be required to be a point of contact for the team for referrals, payment authority approval, escalation of large loss cases and complaints and general team leader duties to ensure continued improvement of the Department. The Claims Manager will be rewarded with 25 days’ holidays plus Bank Holidays, plus an impressive benefits package.
To apply for the Claims Manager role, you will have previous insurance claims skills, gained within a professional office environment. The Senior Claims Handler will have a clear understanding of the importance of exceptional service to both internal and external customers. The office is close to Hamilton Square train station, so easily accessible from Chester, the Wirral and Liverpool.
Overview of Responsibilities
To support Senior Claims Manager in supervision and success of the Claims Handlers to deliver the best possible service to Policyholders and Insurers.
To assist in the continued professional development of the team to deal with all claims, operating in line with TCF and general FCA principles.
To set clear team goals, delegate tasks and set deadlines.
To ensure all claims processes are relevant and updated as need be so as to ensure claims are dealt with efficiently and within binding authority levels, escalating when appropriate.
To develop and maintain a strong team ethos, handle any conflicts and encourage collaborative working practices within the team to achieve continued improvement and enhanced completion of claims.
Maintain sampling of files, audits so as to identify errors and training needs, ensuring claims are on track and dealt with efficiently and set KPIs for the Claims Team.
To produce team and department management information in line with the Company’s deadlines.
To maintain professional competence by complying at all times with the Company’s Training and Competency Procedures.
To undertake 1 to 1s, end of year reviews, appraisals and reviews of staff regularly.
To undertake any other duties as reasonably required.
Experience / Skills
You are required to have;
Good knowledge of the Company’s claims systems and procedures
Working knowledge of FCA Regulations
Proven experience of understanding and the importance of providing excellent customer service
A good understanding of the insurance market and related products
A good understanding of latent defects principles
Ability to deal professionally with clients/management/staff at all levels and experience of team leadership and / or demonstrate leadership qualities.
Ability to motivate self and the team and display a positive attitude in the department.
Excellent communication skills, written and oral
Be able to meet deadlines and manage own workload within agreed parameters.
KEYWORDS: Claims, FCA, latent defects, insurance, claim handling, claims team leader, claims manager,
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

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