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Account Manager

Account Manager – Telecoms

Permanent

  • Salary: £30,000 - £35,000 +OTE
  • Location: Deeside
  • Contract: Permanent

This is a fantastic opportunity for an Account Manager to join this successful and expanding company who are going through a period of sustained growth.
With customers spread throughout the UK, ranging from sole traders to large international PLCs, their commitment to every one is the same. The role of the Account Managers is crucial to their success and encompasses ‘full lifecycle’ management of up to 250 customers. Day to day duties include (as a minimum):
 
Gaining deep customer insight to understand their business and their plans on how IT and mobile device solutions will aid their own growth and development plans through regular, scheduled Account Reviews
Re-sign and upgrade customers nearing contractual eligibility
Gain referrals and leads for additional products and services, not limited to Hosted Telephony, Unified Communications solutions; Connectivity (ADSL: Leased Lines; FTTC; FTTP; SOGEA etc); Secure Networks (MPLS); Security/Devise Management Solutions; Fixed Lines and Calls
Welcome calls and effective on-boarding of new customers
Day to day customer support in a commercial setting
Ensure our customers are delighted with all aspects of our Service proposition
Attend client meetings when necessary
The role will flex with the needs of your customers and the ever changing connected world in which they operate, so the ability to cope with constant change is a must
 
Sales
Achieve personal and team targets and Key Performance Indicators
To ensure you attend all training modules on all aspects of products and services to ensure you can identify opportunity when speaking to customers. You must become conversant in all products and services and an expert on mobile solutions
To clearly demonstrate your ability to build a pipeline of opportunity in accordance with your targets
 
Management information
Ensure that all Account information is updated on a Customer Relationship Management system
 
Experience
The ideal candidate will be able to demonstrate the following experience:
At least 12 months’ experience in commercial transactions in the mobile industry
2 years’ experience in a similar Account Managers role, preferably in mobile and telecommunications
Experience in a customer support/care role in a B2B role, preferably in mobile and telecommunications
 
Skills
Demonstrate consultative sales skills in a similar role – preferably had training in Miller Heiman, Creating Client Value or Huthwaite sales methodologies
Ability to communicate effectively over the phone and face to face
Great listener
Exemplary time management skills, this is a pressurised role with many demands and the ability to deliver for your customers in a positive manner is a must
 
KEYWORDS: sales, B2B, business to business, account management, telecoms, telecommunications, mobile, technology, KPIs, targets
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.

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