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Source IT

1st Line Support


  • Salary: £22,600
  • Location: Deeside
  • Contract: Permanent

An exciting opportunity for a 1st Line Support Specialist to join a well-established and successful company. The 1st Line Support Specialist will be the first point of call for all clients and will be tasked with proactively providing the highest standard of technical support when resolving any technical queries, the clients have. The 1st Line Support Specialist will be joining a hardworking and dedicated team who are recognised in their respected industry. The working hours for this position are Monday to Friday 9am-5.30pm.
To apply for the 1st Line Support Specialist role, you will have proven 1st line, 2nd line or technical support experience. The successful 1st Line Support Specialist will possess experience within Microsoft Server applications, wired and wireless networking, desktop and server hardware, antivirus and remote support products. The candidate for this role must be immediately available.
The main purpose of the 1st Line Support Specialist is to provide technical advice to clients and customers; sometime off site while ensuring a first time resolution where possible.
Key Responsibilities:

Speaking with customers over the phone and dealing with their queries in the shortest possible time, providing internal and external IT support
Provide technical advice to customers and clients on various different products
Updating customers throughout the process and advising the customer when the query has been resolved
Manage and maintain customers on the platform, including building new customers’ profiles, provisioning hardware and fault finding
Assist with out of hours calls on a rota basis
Provisioning and installing hardware
Undertake department administrative duties
Liaise with third party suppliers and support companies as required

Essential Skills:

Experience working within a technical environment
Knowledge of Microsoft Server applications wired and wireless networking, desktop and server hardware, antivirus and remote support products
Customer service focus with a genuine passion to help colleagues and customers
Having excellent communication and time management skills
Excellent telephone manner
Methodical approach to troubleshooting problems
Flexible and adaptable approach to working in order to meet the needs of the business
Willingness to learn new skills

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.

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